Widgets disappearing with Samsung 4.4.2 ROMs

1 07 2014

A lot of users reported us that their widgets are disappearing from their home screen each time we update the application on the Play Store.

We took some time to investigate about this issue because we feared that we made a mistake somewhere.
Here is the result of our investigation.
The widgets disappear only on Touchwiz launcher. If you install another launcher, they will stay after an app update.
Other paid apps are also affected by this issue. We were able to reproduce the same behavior with some other apps.

We are really sorry for the inconvenience, but there is nothing we can do on our side to avoid this.

EDIT : it seems some Sony phones are impacted too (like Z1).

The workarounds are :
– install and use another launcher like Nova Launcher : https://play.google.com/store/apps/details?id=com.teslacoilsw.launcher&hl=fr
– block updates for Pure widgets : go in Google Play -> My applications -> Pure widget -> upper right action button -> untick automatic update.



10 responses

14 07 2014
Eric R.

I find it hard to believe it is all the fault of the OS system. All my other widgets can update just fine without deleting themselves from the home screen and yours went through a few updates without deleting until it suddenly started disappearing. I think you might be offloading the blame without fully addressing the issue simply because other widgets suffer from the same bug (I notice you opted not to say ALL other widgets do). So what could yours being doing that say Beautiful Widgets is not doing – because their program is similar but does not delete itself every time they update.

14 07 2014

1. yes, Beautiful widget PAID or Calengoo PAID versions are affected too. I talked with the developpers of those apps. It concerns only PAID apps because they are stored in an encrypted location of the phone memory.
2. Samsung doesn’t have any custom API for their launcher. It means they have to FULLY respect the Android launcher & widget architecture. If an application doesn’t work correctly on their launcher, THEY are to blame. Not developpers.
3. if you search, you can easily find articles about it :

18 08 2014
ismail akarim

i can not install email connector for püre for 4.4. i have done all writings in https://koxx3.wordpress.com/email-connector-for-pure/

2 09 2014

Do you have any video of that? I’d like to find out more details.ผมร่วง,ผมบาง,หัวล้าน,ปลูกผม,

21 10 2014

can you please contact me by email ?

30 10 2014

My Sony Z1 on 4.4.4 does not run touchwiz but every update kills the pure calendar widget…

2 11 2014

Yes, I had few reports for the same error with Z1:/

12 03 2015
sebastien Leclerc

Potentially useful!

View story at Medium.com

7 04 2015

Unfortunately, this is not the same issue:/

1 10 2015
Andro Tuning

This is an OS bug, because of the way it updates apps, making them unavailable for quite some time. If a launcher is updating the widgets during that time, it will likely dismiss them, except if it implements a specific workaround to avoid this situation.

Please stare at the issue here so that (maybe) Google considers fixing it: https://code.google.com/p/android/issues/detail?id=188137

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